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Team HelpDesk for Outlook & SharePoint 2.4 Full Screenshot

Automated helpdesk and issue tracking system in Outlook and SharePoint for support team. Log, analyze, track, collaborate and escalate support requests in an organized and structured way in Outlook. Auto-process incoming support requests and send automated notification emails or SMS alerts. Integrated knowledge base, asset tracking, SLA and statistical tools. Support for Skype and Phone calls. Includes self-service web site for end-users. ... read more

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