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iHelpdesk for Linux 2.5 Build 1602

iReasoning Inc. in Business / Office Suites & Tools

iHelpdesk for Linux screenshot

User Rating: 3.0 (32 votes)

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Improve teamwork and communication.
Reduce IT support costs.

Major features:

Email Management

Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

Request & Problem Management

Label, categorize, track requests and problems.

Self-Service Portal
Users can manage service requests via the customer portal.

top download editor's pick
File Size: 68.50 MB License: Freeware Price: FREE
Platform: Linux
Downloads: Total: 139 | This Month: 0 Released: 2014-04-09
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