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iHelpdesk for Linux 2.5 Build 1602

iReasoning Inc. in Business / Office Suites & Tools

iHelpdesk for Linux screenshot

User Rating: 3.0 (32 votes)

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Improve teamwork and communication.
Reduce IT support costs.

Major features:

Email Management

Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

Request & Problem Management

Label, categorize, track requests and problems.

Self-Service Portal
Users can manage service requests via the customer portal.

top download editor's pick
File Size: 68.50 MB License: Freeware Price: FREE
Platform: Linux
Downloads: Total: 139 | This Month: 0 Released: 2014-04-09
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