SupportPortal 3.3

Escon Information Consulting in Business / Helpdesk & Remote PC

SupportPortal screenshot

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AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. A

File Size: 2.77 MB License: Demo Price: $99.00
Related: help desk software - helpdesk - service desk - support ticket software - web based - online - customer support - itil - sla - live chat - knowledge base - forum - downloads - news
Platform: Linux, Unix, Win2000, WinServer
System Requirements: PHP, MySQL
Downloads: Total: 121 | This Month: 3 Released: 2012-04-17
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