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A surveillance software to monitor employee activities on the Terminal Server, prevent security breaks and control how much time the users spend for work and for leisure. Ensuring personnel compliance is the primary task of REFOG Terminal Monitor (homepage Tracking and recording what, when and how has been used while connected to the Terminal Server allows administrators manage staff more effectively. REFOG Terminal Monitor tracks all activities of Terminal Server users, allowing administrators to monitor user submission to company rules. The available time monitor tracks how much time the users spend in front of their machine, while the application tracker logs which programs were used and for how long. The chat control module logs all chats occurring in popular instant messaging products such as ICQ, AOL, MSN and Windows Live! Messengers. Finally, full keystroke recording gives system administrators the possibility to see what the staff were typing while connected to the Terminal Server. In keystroke monitoring, all scripts and encodings are supported, including hieroglyphs, left-to-right and right-to-left, Arab, Hebrew and Cyrillic among many others. REFOG Terminal Monitor helps prevent security problems by instantly notifying administrators when the users type particular key phrases. The alerts can be sent instantly by email if the user writes one of the words or phrases from a pre-defined list. All users can be monitored one-by-one. Complete or filtered log views are available, allowing glancing at an overview of user activities or looking into a specific issue in full detail. Printable HTML reports are available. The logs can be helpfully stored on the Terminal Server, emailed, or uploaded to a remote location over FTP. Built-in access rights management restricts log access to authorized users only. It is possible to set up a password to protect access to the log files.