Whatever your type of business, NewWayService allows you to easily track and manage your service calls, problems, requests or work orders.
With its very user-friendly interface, no intense training is required to use it. Very flexible, the work order management software NewWayService adapts itself to your needs whether you are a small or major corporation.
NewWayService allows you to manage your company or service department in an easy and intelligent way. Very flexible, NewWayService adapts itself to your needs whether you are a small or major corporation.
No matter the field of activity of the organization you work for, NewWayService will fit your needs for managing efficiently any kind of service call for all your customers whether they are internal or external. NewWayService is incontestably the top solution for all organizations who care about the quality of their service.
NewWayService is a Help Desk software solution that was designed to maximize your service center or call center department. Whatever your industry, NewWayService allows you to easily track and manage calls, requests, jobs, issues, or work orders.
NewWayService base modules are: work orders, actions and worked/ billed hours, customers and contacts, hour banks, technicians, products and serial numbers, spare parts, appointments and scheduling, work schedules and knowledge base.
NewWayService was developed specifically for companies who want to make an efficient follow-up and management of work orders. This software allows you to keep in a unique database, all the requests received, to schedule your technicians appointments according to several predefined criteria (work schedule, specialties, zones, etc.) and make the follow-up of the work done (actions) and spare parts used on the work orders.
Several improvements and new features were added to the version 4, such as a new Alerts module that allows you, for example, to send an e-mail when the status of a work order did not change for a period of time. Inventory management for spare parts was added, the web interface was improved and a lot more.
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