Lucid Help Desk 8.01.0013

Lucid Enterprises, Inc in Business / Helpdesk & Remote PC

Lucid Help Desk screenshot

User Rating: 2.9 (29 votes)

Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests). Maintain historical records showing who requested the service, who resolved the issue and how long it took to complete. An integrated employee database allows you to maintain employee department, computer, and phone number information. Support personnel are notified via a pop-up screen anytime a new service request is assigned to them. Email update messages are sent to the person reporting the problem as new status becomes available. Twenty (20) reports targeted for both support personnel and their managers are available for viewing and printing. Track service reports by Assignee or by Product. Multiple users can log on to the system simultaneously and access the same data (Client-Server version only).

top download 5 stars award
File Size: 28.21 MB License: Demo Price: $69.95
Platform: Win2000, Win7 x32, Win7 x64, WinOther, WinServer, WinVista, WinXP, Other
System Requirements: 8MB RAM; 30MB free disk space; CD-ROM drive (if purchasing the CD-ROM product version)
Downloads: Total: 134 | This Month: 2 Released: 2015-03-09
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